FAQ
Delivery
1. What are your delivery charges?
Freight is free on any order of 12 bottles or more, $12.00 for anything less than 12… anywhere in the country. That's right, anywhere. Even Tasmania! I'm not sure if you noticed it but we have 14 bottle cartons. Pretty cool huh?
Please note, if you are ordering multiple mixed packs, to keep costs down so we can pass on further savings to you, our system will pack in the most efficient way. This means your delivery may not be packed in exactly the same configuration as appears on your order.
2. Who will deliver my order and how long will it take?
winedirect.com.au uses the specialized wine delivery network at Australia Post to deliver your goods. This service may only deliver to the adult purchaser or an adult person nominated by the purchaser and requires a signed declaration from the person accepting the delivery stating their name and that they are 18 or over. You may be asked to produce an approved form of identification at the discretion of the delivery person. A minor can be fined if they lie about their age, or if they show false evidence of age/identity in order to take delivery of liquor.
If you choose to have the goods delivered to your home or business and you are out when the delivery is attempted, a card will be placed in your letterbox and your package will be securely stored at your local post office for collection. The post office keeps your parcel for a maximum of 14 days.
Alternatively, during the checkout process you can elect to have the your wine left at the delivery address in a specific location i.e. under the verandah, behind the side gate, in the dog kennel etc. if no one is home. Doing so removes the requirement for a signature and passes on responsibility to the purchaser for any issues that may occur post delivery i.e. wine gets damaged by inclement weather, some bozo flogs it etc. Wine will not be left unattended even if requested by the purchaser if the delivery person deems it unsafe to do so or if it is easily accessible by any person under the age of 18.
Delivery can take up to 10 working days, but this time frame can be shorter depending on the overall pressure on the delivery network at that particular time, your distance from major centres and product availability.
3. Can I send wines to my 24/7 Parcel Locker?
We wouldn't recommend it. The use of parcel lockers are limited to parcels to a maximum of 16kg. Many of our 12 packs and above are above this limit so if you utilise parcel lockers your wine may be diverted to the local post office instead. For more info, you can visit the Australia Post FAQ page here.
Ordering & Payment
1. How do I buy wines on your website?
It's easy! Check that you are over 18 years old :). Select what you're after, proceed to the cart or checkout, login or create a new account and proceed from the cart to the checkout; add your shipping information, add your billing information (if different to your shipping information), select your payment method and Bob's your uncle. A confirmation email will be sent to you immediately after to confirm your order.
If you encounter any issues with captcha or anything else, our first recommendation is always to refresh your cache and/or check your ad-blocker, cookie, VPN or incognito settings - if the issue persists, please don't hesitate to reach out to us on 1800 64 WINE (9463) or email us at info@winedirect.com.au.
winedirect.com.au supports the responsible service of alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. winedirect.com.au holds a Direct Sales Licence under the South Australian Liquor Licensing Act 1997, Licence number 51400009.
2. What payment methods do you offer?
We use PayPal Braintree to process your card payments, PayPal, Apple Pay and Google Pay payments. In the case of using a card, PayPal Braintree stores your card information remotely and securely so that you only need to input the information once. Your complete card number cannot be viewed by us or any outside party. We never permanently store complete card details on site. Please visit https://www.paypal.com/au/braintree for more information.
We also provide payment options via Afterpay and Zip. For more information on Afterpay, please visit https://www.afterpay.com/en-AU. For more information on Zip, please visit https://zip.co/au.
Products
1. Can I order a wine that is not listed on the website?
Of course you can! We source all kinds of wine not featured on our website… finding stuff is what we're really good at… car keys, remote controls and especially wine. If you would like to purchase a wine that is not listed on our website either call our Freecall number, 1800 64 WINE (9463) (AEST 9.00am to 5.30pm) or email info@winedirect.com.au and tell us what you want, what you really, really want.
2. The product delivered to me is faulty, what do I do?
Contact us at Freecall: 1800 64 WINE (9463), fax us at: +61 8 8234 0781 or email info@winedirect.com.au within 24 hours of receiving your order. Our Wine Goodness Guarantee means that you never have to worry about wines purchased from us. We will replace any faulty products as promptly as possible.
3. How do you select your products?
We only sell wines that we would drink ourselves. We taste every bottle that we sell and will only put forward those which we feel are outstanding to drink or, at least, outstanding value. This is in line with our philosophy of providing our customers with quality wines at whatever price points they choose – every bottle that you see on our website has been selected to these strict guidelines governing quality and value for money.
Website Navigation
1. How do I find wines on your website?
To look for a specific wine, enter the full name of the wine in the Wine Search box at the top.
If you are unsure about the name of the wine, you can browse wines through the categories in the menu. Once you have selected the product type you are looking for, you can filter the displayed wines through the filter panel. You can filter by wine type, varietal, region, winery and price.
If you would like to order a specific wine that you cannot find on our website, please do not hesitate to contact us at Freecall: 1800 64 WINE (9463) or email info@winedirect.com.au.
2. I would like to register on your website. How do I do that?
Through the Account section. If you do not want to register with us but still want to receive our Specials Offers, just enter your email address on this page or anywhere you see the where you see the Specials List or Newsletter sign up box.
Gifts
1. Do you offer gift vouchers?
You bet! We offer gift vouchers from $20 through to $250 (if you need a custom value, just get in touch with us!)... the process is simple - just visit https://www.winedirect.com.au/gift-vouchers, select the value you would like, add your name and email address, add the recipient's name and the email address you would like the voucher sent to, add a gift message, add the gift voucher to the cart and proceed through the checkout. Once payment is made and the order is complete, you will receive an order confirmation email and the lucky recipient will receive an email with their gift voucher code for use on winedirect.com.au. Easy as!
Gifts from Overseas
1. Can I send wines to people living in Australia from overseas?
Absolutely! winedirect.com.au uses the specialised wine delivery network at Australia Post to deliver wine direct to people Australia-wide. Please note, all prices on the website are listed in AUD and all transactions occur in AUD - if you’d like to check conversion rates you can get an approximation on tools like Xe Currency Converter. We accept all major credit cards and PayPal for overseas transactions. You can use your overseas address as the “billing” address when placing an order but please ensure that the “shipping” address is the address in Australia where you would like to send the wine.
2. Can wine be sent to countries other than Australia?
At this stage we currently do not have an export licence to be able to deliver overseas. We are looking into this option so stay tuned!